Contact Us

We are here to help with questions about your order, payment, digital download, eBook, audiobook, or access to a purchased product.

CUSTOMER SUPPORT

Email: support@thehiddencodexofreality.com

We aim to respond to customer inquiries within 1–2 business days. Response times may be slightly longer during weekends, public holidays, or periods of high demand.

ORDER AND DOWNLOAD SUPPORT

If you did not receive your product, your download link does not work, or the downloaded file cannot be opened, please contact us within 14 calendar days of your purchase.

To help us locate and resolve your order quickly, please include:

• Your full name
• The email address used during checkout
• Your order number, if available
• The name of the product purchased
• A clear description of the problem
• A screenshot or error message, where available

Before contacting us, please check your spam, junk, promotions, and other email folders for your order confirmation and download email.

REFUND REQUESTS

Refunds are available only in the limited circumstances described in our Refund Policy.

Because our products are digital, successfully delivered purchases are generally final. Refunds are not provided solely because a customer changed their mind, did not like the content, or expected a different personal result.

Eligible technical delivery problems must be reported within 14 calendar days of the original purchase date.

PAYMENT QUESTIONS

If you believe you were charged more than once, used the wrong email address during checkout, or have another payment-related concern, contact us before opening a payment dispute.

Please do not send complete payment card numbers, card security codes, passwords, or other sensitive financial information by email.

BUSINESS INFORMATION

Kijo Ecom LLC
Operating under the brand name Mystic Publishing
Wyoming, United States

Website: thehiddencodexofreality.com
Email: support@thehiddencodexofreality.com

SUPPORT AVAILABILITY

Customer support is currently provided by email only.

We do not currently provide customer support by telephone, social media direct messages, or physical mail.

When contacting us, please use the same email address that was entered during checkout whenever possible.