REFUND POLICY

Last updated: July 22, 2026

This Refund Policy applies to digital products purchased through thehiddencodexofreality.com.

The website and its products are operated and sold by Kijo Ecom LLC under the brand name Mystic Publishing.

Because our products are digital and are delivered immediately or shortly after purchase, all sales are generally final once the purchased product has been successfully delivered or made available for download.

However, we will assist customers who experience a genuine technical delivery problem.

1. ELIGIBILITY FOR A REFUND

You may request assistance and, where applicable, a refund if you contact us within 14 calendar days of the original purchase date and one of the following situations applies:

• You did not receive access to the purchased product.
• The download link provided to you does not work.
• The downloaded file is corrupted, incomplete, or cannot be opened.
• You received a different product from the product you purchased.
• You were accidentally charged more than once for the same order.

Before approving a refund, we may attempt to resolve the issue by:

• Resending the order or download email.
• Providing a new download link.
• Providing a replacement copy of the file.
• Providing reasonable instructions for accessing or opening the product.
• Delivering the purchased product through an alternative method.

A refund will normally be considered only if we are unable to provide you with a working copy of the product you purchased.

2. NON-REFUNDABLE SITUATIONS

Refunds will not be provided solely because:

• You changed your mind after purchasing.
• You no longer want or need the product.
• You did not like the book, audiobook, writing style, ideas, or content.
• The product did not meet your personal expectations.
• You expected a particular personal, financial, professional, emotional, or other result.
• You purchased the product by mistake and the product was successfully delivered or accessed.
• You did not read the product description before purchasing.
• You did not download, open, listen to, or use the product after it was successfully delivered.
• Your device does not have suitable software for opening a standard PDF or MP3 file.
• The issue is caused solely by your device, internet connection, browser, email provider, storage space, or third-party software rather than by the supplied file.
• Your request is submitted more than 14 calendar days after the purchase date, except where applicable law requires otherwise.

We also reserve the right to refuse refund requests that appear fraudulent, abusive, repetitive, or intended to obtain a digital product without paying for it.

3. HOW TO REQUEST ASSISTANCE

To report a delivery or technical problem, contact:

support@thehiddencodexofreality.com

Your message should include:

• The name and email address used during checkout.
• Your order number, if available.
• The name of the product purchased.
• A clear description of the problem.
• A screenshot or error message, where available.

Providing complete information will help us investigate and resolve the issue more quickly.

Requests must be submitted within 14 calendar days of the original purchase date.

4. REVIEW OF YOUR REQUEST

We may review relevant order and delivery information when investigating a refund request, including:

• Order and payment status.
• The email address used for the purchase.
• Delivery and download records.
• Whether a download link was generated or accessed.
• Communications between the customer and our support team.
• Information reasonably necessary to determine whether the product was successfully delivered.

Submitting a request does not automatically guarantee that a refund will be approved.

We will first make a reasonable attempt to provide the working digital product that was purchased.

5. APPROVED REFUNDS

If a refund is approved, it will normally be issued to the original payment method used for the purchase.

After we submit an approved refund, the time required for the funds to appear in your account is determined by your bank, card issuer, PayPal, Stripe, or other payment provider.

We are not responsible for processing delays caused by a financial institution or payment provider after the refund has been submitted.

6. PAYMENT DISPUTES

We encourage customers to contact us before opening a payment dispute or chargeback so that we have an opportunity to resolve any genuine delivery problem.

Opening a payment dispute does not automatically establish that a refund is owed under this Refund Policy.

We may provide the payment provider with relevant order, communication, delivery, access, and download records when responding to a dispute.

7. DIGITAL CONTENT AND RIGHT OF WITHDRAWAL

Where permitted by applicable law, customers who request immediate delivery of digital content and expressly acknowledge that delivery may begin immediately may lose a statutory right of withdrawal once the download or digital delivery begins.

Nothing in this Refund Policy excludes or limits any consumer right that cannot legally be excluded or limited.

If mandatory consumer protection law applicable to your purchase gives you additional rights, those mandatory rights will continue to apply.

8. CHANGES TO THIS REFUND POLICY

We may update this Refund Policy to reflect changes to our products, website, business practices, payment methods, or legal obligations.

Any changes will be published on this page with an updated “Last updated” date.

The version in effect on the date of your purchase will generally apply to that purchase, except where a change is required by applicable law.

9. CONTACT US

For questions, technical delivery problems, or eligible refund requests, contact:

Kijo Ecom LLC
Operating under the brand name Mystic Publishing
Wyoming, United States

Email: support@thehiddencodexofreality.com
Website: thehiddencodexofreality.com